Frequently Asked Questions

Xylitol Questions

What are the oral health benefits of using xylitol?

Xylitol supports oral health in a number of ways by helping protect and strengthen teeth, maintaining healthy mouth pH, moistening your mouth, and freshening breath. For a deeper dive into understanding xylitol, please visit How Xylitol Works.

How is Zellie’s different from other brands? 

Zellie’s mints and gum are dentist-formulated, sweetened with 100% premium xylitol, and undergo strict testing for purity and metals, beyond what is required by law. Our mints and gum are made without glycerin, artificial flavors, colors, or preservatives, in a variety of bold flavors. We encourage you to explore Zellie's vs Other Mint and Gum Brands for more information.

Is xylitol toxic to dogs?

Yes, xylitol is highly toxic to dogs and potentially other animals, so keep Zellie’s products well out of pets’ reach. For more details on xylitol toxicity in pets, please visit Xylitol Toxicity in Pets.

Is xylitol safe for children?

Our xylitol mints and gum are appropriate for children who can safely manage our small mints or gum. However, please note that they may be a potential choking hazard for very young children. Xylitol supports oral health for children and is considered generally safe for both adults and children, but we cannot guarantee product safety for every individual. Personal health conditions, which we cannot evaluate, may influence the suitability of xylitol so we recommend you consult a healthcare professional. For a deeper dive into children’s oral health, we encourage you to read Children's Use of Xylitol.

Mint and Gum Ingredient Questions

What is the source of your xylitol?

Zellie’s sources high-purity, non-GMO xylitol from trusted manufacturers. For our gum, we use birch hardwood and for our mints, we use corn-derived xylitol with no corn proteins remaining in the final xylitol mint product). To learn more about the purity and high-quality sourcing of our xylitol, we encourage you to read Zellie's Xylitol Sourcing for Mints and Gum.

Do you test your products for heavy metals or other toxins?

Beyond what is legally required, Zellie's proudly uses a certified third-party lab to test each lot of xylitol mints and gum multiple times before, during and after the manufacturing process for mold, heavy metals, toxins and trace contaminants, including unregulated ones. For more information, please visit Zellie's Safety Product-Testing.

Are your mints and gum vegan?

Yes, Zellie’s mints and gum are certified vegan, dairy- and sugar-free. For an in-depth look at the ingredients in Zellie’s mints and gum please visit Zellie's Xylitol Mint and Gum Ingredients and browse the related articles.

Are your mints and gum made with synthetic flavors or additives?

No, the mint and gum flavors are derived from natural, non-GMO sources and do not contain artificial flavors, colors, sweeteners, or preservatives. For an in-depth look at the ingredients in Zellie’s mints and gum please visit Zellie's Xylitol Mint and Gum Ingredients.

What is in Zellie’s gum base? 

Our mission is to make xylitol use easy, delicious, and enjoyable for everyone so that you can effortlessly maintain oral health. We understand that texture and taste are essential for a satisfying gum-chewing experience, which is why we formulate our gum base using a BHT-free, premium blend of natural and food-grade polymers and waxes that meet strict international standards. For an in-depth look into Zellie’s gum base, please visit Zellie's Xylitol Gum Base. 

Dr. Ellie’s Complete Mouth Care System Questions

Does Dr. Ellie provide consultations?

No, Dr. Ellie does not provide virtual or in-person consultations. However, her extensive knowledge and expertise remain readily accessible to you through the following options: Dr. Ellie’s YouTube Channel, website, books, and TikTok.

How do I use Dr. Ellie’s Complete Mouth Care System?

Dr. Ellie’s Complete Mouth Care System follows a very specific regime of steps and products to achieve maximum benefits. For comprehensive details on how to use Dr. Ellie’s system please visit How and When to Use Dr. Ellie's Complete Mouth Care System.

Can I substitute other products for the ones recommended in Dr. Ellie’s Complete Mouth Care System?

Dr. Ellie advises against substitutions because slight changes in formulation or entirely different products can lead to different, possibly unfavorable results. For details on the specific products included in the Complete Mouth Care System, please visit Correct Products in Dr. Ellie's Complete Mouth Care System.

What are the correct products in Dr. Ellie’s Complete Mouth Care System?

To ensure you have the correct products, compare the ingredient panel with the following images found in Correct Products in Dr. Ellie's Complete Mouth Care System.

Is the Crest PLUS Cavity Protection Toothpaste okay to use?

Recently, the word "Plus" was added to Crest Cavity Protection Regular Paste, and the inactive ingredients were listed in a different order. However, this new version is also acceptable since the formula, particularly the 0.243% Sodium Fluoride, remains the same. To reference images and read more about acceptable variations, please visit Crest Cavity Protection Regular Paste Acceptable Varieties. 

Why does the toothbrush you carry include “soft” on its label even though Dr. Ellie recommends a firm toothbrush?

There's no industry standard for labeling soft or hard bristles; it's a marketing decision. Dr. Plotkas Mouthwatchers toothbrushes are labeled "soft," but Dr. Ellie does not consider it a soft bristle. For more information about Dr. Ellie’s toothbrush recommendations, please visit Toothbrush Type Recommended By Dr. Ellie.

Orders and Shipping Questions

How do I become a Zellie’s Wholesale Partner?

We offer wholesale opportunities to U.S.-based businesses wanting to offer customers or patients tooth-friendly xylitol mints and gum. To apply, please visit Zellie's Wholesale Opportunities.

Do you ship to Canada?

At this time, Zellie’s does not ship directly to Canada. However, to see options for international shipping, please visit International Shipping Options and Policies. 

Do you ship internationally?

No, Zellie’s currently does not offer shipping outside the U.S. To see options for international shipping, please visit International Shipping Options and Policies. 

Do you accept returns?

We are unable to accept returns due to food-safety restrictions. However, your satisfaction is our top priority. If you are not happy with your purchase please contact Zellie's Customer Support Department at hello@zellies.com so we can make things right! For more details on returns, exchanges, and refunds, please read our Return, Exchange and Refund Policy.

Why am I being charged shipping fees after applying a discount code?

Our free shipping threshold applies to orders with a subtotal of $75 or more. If a discount code is applied and lowers the subtotal below the free shipping threshold, shipping fees will be added to the order. For more details about our shipping policies and costs, please visit Shipping Policies and Costs. 

How long until I receive my order?

Shipping method timeframes suggested during checkout do not include the Order Fulfillment timeframe, which can take up to 1-3 business days. The delivery times start after your order has been fulfilled. For more information about order fulfillment and shipping timeframes, please visit Order Fulfillment and Shipping Timelines. 

How do I check the delivery status of my order?

When your order ships, you will receive a Shipping Confirmation email with an order tracking link. If you do not see the Shipping Confirmation email in your Inbox, you may want to check your Spam/Junk folder. For more information about tracking order and delivery status, please visit Check Order and Delivery Status.